Tile & Stone Projects

Tile & Stone Project Expectations:

  • Ceramic/Porcelain Tile and Natural Stone projects have many variables. Timetables can be tricky to estimate. Please be flexible when scheduling these projects.
  • Depending on the condition of the subfloor, your tile installation may require an anti-fracture membrane to prevent cracking in the future. Unless originally quoted, this is an additional fee.
  • For these projects, expectations regarding direction of tile or specific patterns should be discussed prior to beginning of installation. Due to the intensity of labor required, patterned installation will require additional charges.
  • It is impractical to expect installers to sift through individual tiles/stones to install in a certain way. Tile will be installed randomly as boxed. If you desire a more customized look that would require that, please discuss with your sales rep prior to installation for an accurate proposal.
  • After completion of your project, you may notice a film or “grout haze” on your floor or wall. Your installers try to remove as much as possible but expect to clean with a sponge and warm water a couple of times to completely remove the haze.
  • Porcelain and ceramic tiles with crackled finish, natural stone, and grout need to be sealed post-installation. You will be responsible for this process. Please wait at least 48 hours to allow the grout to completely cure. Grout should be sealed every 12 to 18 months to ensure your floors and walls maintain their beauty for many years to come. Please refer to the tile manufacturer's recommendation on how often tile should be resealed.
  • Grout Maintenance: Areas exposed to water need to be caulked regularly to avoid water damage. Areas that experience flexing, such as corners, will require grout touch-up over time and may require caulking. Grout, in any area, may crack over time, routine grout touch-ups and maintenance are required by the homeowner.
  • Visit HeathFlooring.com and choose the “Information” tab to select Tile Maintenance and Stone Maintenance to find information to care for your tile and stone flooring.


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